Shipping policy

Thank you for shopping with CASEVA. This Shipping Policy explains how we process and deliver orders.

1. Order Processing Time

  • All orders are processed within 2-7 business days.

  • Orders are not processed or shipped on weekends or public holidays.

  • If we are experiencing a high volume of orders, shipments may be delayed.

You will receive a confirmation email once your order has been shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges will be calculated and displayed at checkout.

Estimated delivery times:

  • Standard Shipping: 2-7 business days

Delivery times are estimates and may vary depending on location.

3. Shipping Locations

We currently ship to: India 

If your country is not listed, please contact us before placing an order.

4. Shipment Confirmation & Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number.

Tracking information will become active within 2 hours.

5. Customs, Duties & Taxes (For International Orders)

CASEVA is not responsible for customs fees, import duties, or taxes applied to your order.

All additional charges are the responsibility of the customer.

6. Incorrect Shipping Information

Please ensure your shipping details are correct.

We are not responsible for:

  • Orders shipped to incorrect addresses provided by the customer.

  • Packages returned due to incorrect or incomplete addresses.

Additional shipping fees may apply for re-delivery.

7. Delays

We are not responsible for delays caused by:

  • Courier services

  • Weather conditions

  • Customs clearance

  • Natural disasters

  • Incorrect customer information

8. Lost or Damaged Packages

If your package is lost or arrives damaged:

  • Contact us within 2 days of delivery.

  • Provide order number and photos (if damaged).

We will investigate and assist you accordingly.